Shipping & Processing
At Raz Vape, we strive to ensure that your order is processed quickly and delivered securely. Please review our Shipping & Processing Policy before placing your order.
Order Processing Time
All orders are processed Monday through Friday, excluding holidays.
Orders placed before 2 PM EST are typically processed within 1–2 business days.
Orders placed after the cutoff time or on weekends will be processed on the next business day.
Please allow additional time during high-volume periods such as sales, holidays, or new product launches.
Shipping Methods & Delivery Times
We currently ship to addresses within the United States only.
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 3–7 business days | All U.S. States |
| Expedited Shipping | 1–3 business days | Select Locations |
Note: Delivery timeframes are estimates and may vary based on your location and carrier delays.
Shipping Rates
Shipping fees are calculated at checkout based on your order total, shipping method, and delivery location. Occasionally, we may offer free shipping promotions — be sure to check our Coupons & Promotions for current offers.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your shipment via the carrier’s website to monitor delivery progress.
Shipping Restrictions
Due to federal and state regulations, we do not ship to the following states or locations where the sale of vaping products is prohibited or restricted:
Massachusetts
New York
Rhode Island
San Francisco, CA
It is your responsibility to know your local laws regarding vape product purchases.
Incorrect or Undeliverable Addresses
Please ensure your shipping information is accurate at checkout. We are not responsible for delays or lost packages due to:
Incorrect or incomplete addresses
Unclaimed deliveries
Delivery refusal
If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to reship the order.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@razvape.us within 48 hours of delivery. We’ll work with you and the carrier to resolve the issue.
Questions?
For any shipping or order-related questions, contact our customer service team:
Email: support@razvape.us
Business Hours: Monday–Friday, 9AM–5PM EST