Shipping & Processing
Order Processing
Processing Time:
- All orders are processed within one business day (excluding Sundays and holidays) before being shipped.
Shipping Methods and Carriers
Shipping Carrier:
- We use USPS for all shipments.
Shipping Method:
- We offer ground shipping, which typically takes 3 to 5 business days for delivery.
Shipping Costs
Calculation of Shipping Rates:
- Shipping rates are calculated based on the distance to the destination and the quantity of vapes ordered.
Shipping Locations
Delivery Area:
- We ship only within the USA and only to states where the sale of vapes is legal. We do not ship to states where vapes are banned.
- We do not offer international shipping.
Delivery Time
Estimated Delivery Time:
- Ground shipping typically takes 3 to 5 business days for delivery, depending on the destination.
Order Tracking
Tracking Information:
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the USPS website.
Handling Delays
Natural and Unforeseen Delays:
We are not responsible for shipping delays caused by natural conditions such as weather, courier issues, or holidays. These factors are beyond our control.
Order Changes and Cancellations
Order Cancellation:
Orders can be canceled during the processing stage. Once an order has been dispatched, it cannot be canceled.
Damaged or Lost Packages
Damaged Packages:
- If your package arrives damaged, please contact our customer support team at support@razvape.us with your order number and details of the damage. We will assist you in resolving the issue.
Lost Packages:
- If your package is lost in transit, please contact our customer support team for assistance.
Contact Us
If you have any questions or concerns about our Shipping & Processing Policy, please contact our customer support team at support@razvape.us.