Refund & Returns

Raz Vape Refund & Return Policy Introduction

Welcome to Raz Vape! Our priority is to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy

Eligibility for Refunds

• Refunds are available within 5 days from the date of delivery.
• The product must be in its original condition and unopened.

How to Request a Refund?

• Contact our customer support team at support@razvape.us within 5 days of receiving your order.
• Provide your order number and the reason for the refund request.
• A support ticket will be created, and you will receive updates throughout the process.

Processing Refunds

• Once your refund request is approved, we will provide instructions for returning the product.
• After we receive the returned product and confirm its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that any shipping charges paid at the time of order placement are non-refundable.

Return Policy

Eligibility for Returns

• Returns are accepted within 10 days from the date of delivery.
• The product must be in its original condition and unopened.

How to Return a Product?

• Contact our customer support team at support@razvape.us within 10 days of receiving your order.
• Provide your order number and the reason for the return request.
• A support ticket will be created, and you will receive updates throughout the process.

Return Shipping

• We will cover the cost of return shipping.
• Follow the instructions provided by our support team to ship the product back to us.

Processing Returns

• Once we receive the returned product and confirm its condition, we will process your refund or exchange as per your request.
• Please note that any shipping charges paid at the time of order placement are non-refundable.

General Conditions

• Products must be in their original packaging and unopened to be eligible for refunds or returns.
• Refunds and returns are only applicable to products purchased directly from our website, razvape.us

Contact Us

If you have any questions about our refund and return policy, please contact our customer support team at support@razvape.us