FAQ’s

How can I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information. After completing your purchase, you’ll receive a confirmation email with details of your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Choose the option that’s most convenient for you during checkout.

How do I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate its delivery date. Alternatively, you can log in to your account on our website to view your order history and track your shipments.

What is your returns and exchanges policy?

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return or exchange eligible items within [15 days] of receipt. Please refer to our Returns & Exchanges Policy page for detailed instructions on how to initiate a return or exchange.

Do you offer international shipping?

No we don't offer International Shipping right now.

How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at support@razvape.us or through our Contact Us page. We strive to respond to all inquiries promptly and provide assistance to ensure your satisfaction.

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